HelpDesk by categories
Last updated on 20.10.2018

General

Is the data stored audit-proof?

Article ID: #RPOHD15272

Yes, PaperOffice stores all data audit-proof by default and is GDPdU and GoBD compliant.


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Which PaperOffice is right for me?

Article ID: #RPOHD12144

PaperOffice One is for single users and normal document page counts, PaperOffice Team is optimized for networks and multi-user systems.

PaperOffice Team can be customized to specific industries.

In general, nothing beats a personal conversation. It is best to contact our sales directly, request a call back or let one of our partners arrange for you.


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Will my data be stored in a cloud?

Article ID: #RPOHD12236

No, your data will be stored by default on your local PC.


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Can PaperOffice store all the data on my NAS drive?

Article ID: #RPOHD13984

Selbstverständlich können Sie alle Datenbanken direkt auf Ihrem NAS-Laufwerk speichern, insofern Ihr NAS über einen MySQL-Server (Version 5.6) verfügt und Sie PaperOffice Team benutzen.


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How many users can work simultaneously with PaperOffice on the network?

Article ID: #RPOHD17020

Die maximale Anzahl ist technisch unbegrenzt und wird nur die in Ihrer Lizenz festgelegten maximalen Benutzer begrenzt.


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Works PaperOffice under Windows 10? And what about 64bit systems?

Article ID: #RPOHD12420

Ja, PaperOffice ist für folgende Betriebssysteme entwickelt und freigegeben:

  • Windows 10 64bit
  • Windows 7 64bit


PaperOffice unterstützt KEINE x86-Systeme


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Database, folders, documents and document folders - how is the program structured?

Article ID: #RPOHD18584

That is very easy to explain. All virtual document folders contain the documents and are stored locally in a mySQL database, which in turn can be compared with your current filing cabinet. Of course, you can also add a subfolder to each document folder. As you are used to from your Windows Explorer.

Documents can be saved individually in your folders or even linked through a document folder. This allows you to connect multiple documents that belong to a business transaction to one document folder. These documents are still stored individually in PaperOffice, they only make a connection between the documents.


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Can I access all my data and documents in the local network?

Article ID: #RPOHD12788

Ja, PaperOffice Team ist optimal für Netzwerke und Mehrbenutzersysteme.


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How many documents can I store in PaperOffice?

Article ID: #RPOHD15824

PaperOffice wird technisch durch sogenannte Runtime-Lizenzen skaliert. So passt sich die benötigte Datenbankstruktur immer den Anforderungen an damit Nutzer nicht mehr zahlen müssen wie nötig. Um Massenmissbrauch vorzubeugen werden sogenannten "Fair-Use-Limits" benutzt.


PaperOffice verfügt über ein extrem hohes "Fair-Use-Limit" von 50.000 (Team) und 25.000 (Single) Dokumentseiten. Das entspricht pro PaperOffice-Konto in etwa 1000 bzw. 500 volle DIN-A4 Ordner.


Fair-Use-Limits gelten immer pro PaperOffice-Konto. Legen Sie einfach ein weiteres PaperOffice-Konte an und verbinden Sie dieses mit dieser Datenbank. Das Limit wird dann um weitere 50.000 Dokumentseiten erhöht.


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Where are the documents and files stored?

Article ID: #RPOHD184

All documents and files are stored directly on your PC, in an encrypted database. You always have access to your data.


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Is there a Mac OSX version of PaperOffice?

Article ID: #RPOHD12880

Nein, um PaperOffice auf einem Mac zu nutzen müssen Sie z.B. Virtual Box nutzen.


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How does it work with the text recognition for my documents?

Article ID: #RPOHD14076

All documents and files added to PaperOffice are completely text-recognized by the built-in SmartSpell OCR text recognition and corrected by extensive internal dictionaries.

This works with all scanned or photographed paper documents as well as with the most popular file formats (PDF, DOC, XLS, ...) or printouts via the integrated virtual printer.

The raw text decomposition and PaperOffice keyword search enable you to search all your data for every search term in a matter of seconds.

SmartSpell supports more than 160 languages, and also converts all scanned documents into searchable PDF / A files for long-term archiving.


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Can I link documents and files with contacts and addresses?

Article ID: #RPOHD14904

Ja, die integrierte Kontaktverwaltung ist sogar netzwerkfähig, so dass alle im Netzwerk befindlichen Benutzer auf diesen Adressenpool und die jeweils verknüpften Dokumente zugreifen können.


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How are the files versioned?

Article ID: #RPOHD276

If the document saved in PaperOffice is opened and modified out of PaperOffice, it will be versioned every time.

Versioning will also be done when you attach the PaperOffice QR Code to one document, archive that file and change something on the document manually and scan it again - PaperOffice automatically detects that this document has already been saved and version it.


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Costs

Are there special discounts for students, teachers and lecturers?

Article ID: #RPOHD11592

Ja, bitte senden Sie folgende Daten zu unserem Verkauf

  • Entsprechender schriftlicher Nachweis über Berechtigung
  • gewünschte Edition und Lizenzanzahl
  • Einsatz für den Eigenbedarf, Schulungs- oder Forschungszwecke


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Are there special discounts for pensioners or the severely disabled?

Article ID: #RPOHD11500

Generell nicht, aber Sie können sich mit Ihrem jeweiligen schriftlichen Nachweis sowie wie/warum Sie PaperOffice einsetzen möchten direkt an unseren Verkauf wenden.


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Do I have to pay every month for the use?

Article ID: #RPOHD10764

Depending on which period of use you have decided, you can use one month, one year or three years PaperOffice uninterrupted and enjoy the free update benefits to the fullest.


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Licensing

Can my trial license be extended?

Article ID: #RPOHD11132

Yes, to special requests which eg test conditions concern. Please contact our sales department.


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If I want to use PaperOffice on a PC, which license do I need?

Article ID: #RPOHD22356

You want to use PaperOffice alone and install it on your PC, you will need the PaperOffice ONE license. The database will be installed on the same PC.

Conclusion: You need 1 PaperOffice ONE license


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I want to change my PC. Can I take my licenses?

Article ID: #RPOHD13616

Of course. The license is bound to the PaperOffice account. No matter where you install PaperOffice 2018, log in with your existing PaperOffice account information - your license will automatically be activated on the new PC.


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On how many PCs can I install my license?

Article ID: #RPOHD13708

In PaperOffice 2018, the license is bound to the PaperOffice account. You can install PaperOffice on as many PCs as you like, but you can log in only once at a time. If you need PaperOffice for the network, you need to select PaperOffice Team, which was designed specifically for networking.


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What is the difference between a standalone and a network license?

Article ID: #RPOHD460

Quite simple: Several users who want to work in PaperOffice at the same time need PaperOffice TEAM. Each user (PaperOffice account) - one license.

If you do not want to use PaperOffice on the network, ie you work alone with PaperOffice, you need PaperOffice ONE.


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Data security

Corresponds PaperOffice the principles of data access and verifiability of digital documents?

Article ID: #RPOHD15548

PaperOffice's built-in version control automatically verifies the documents every time they change. PaperOffice corresponds to the GoBD and GDPdU in each edition (PaperOffice ONE and PaperOffice TEAM).


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From what edition the regulation for long-term storage of digital data is ensured?

Article ID: #RPOHD15456

All PaperOffice editions (PaperOffice ONE and PaperOffice TEAM) ensure compliance with these regulations since all PDF documents are created exclusively for long-term archiving.


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Support

How long after a purchase can I get available release upgrades?

Article ID: #RPOHD12328

Release updates are provided free of charge through PaperOffice usage. Depending on the duration of the period of use (1 month, 1 year or 3 years), you will receive the corresponding duration of the free release updates.



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Internationalization

What languages ​​is the program's user interface is available?

Article ID: #RPOHD13156

PaperOffice is available in following languages:

  • German
  • English (US)
  • Russian
  • Spanish (ES)


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Can PaperOffice display special character sets such as Cyrillic, Arabic and Asian?

Article ID: #RPOHD13248

Ja, PaperOffice unterstützt vollständig die UTF-8 (Unicode) Kodierung.


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How is it with the text recognition?

Article ID: #RPOHD19964

Every document in PaperOffice is recognized by the text. PaperOffice automatically recognizes the language of your document, using specialized dictionaries to identify your document as accurately as possible. You can also have your document translated into 13 additional languages ​​(not offered in standard version and must be booked in addition).


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Hardware

Which scanners are supported?

Article ID: #RPOHD14720

Generally, all scanners available on the market are supported.

The scanner with integrated TWAIN interface can be accessed directly via the ScanConnect.

For scanners without TWAIN interface (eg Fujitsu, ScanSnap or mobile scanner) can be read in via the item "Scan documents from a directory Scan2Folder".


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Installation

What do I have to consider if I want to use PaperOffice on the network (PaperOffice Team)?

Article ID: #RPOHD22264

There are 3 scenarios:

1) You want to use the PaperOffice database on the network without installing a separate mySQL database server. In this scenario, note that PaperOffice is running on the PC that is to act as the DB Server and a user is LOGGED ON.

For each user you need a PaperOffice account and 1 database that all users can share.

Conclusion: You need 3 licenses

2) You use PaperOffice on 2 different PCs, but you want to use a common DB, which is independent of both PCs. For this you need a stand-alone MySQL server, which is installed on a PC or server, which is always available.

The networking takes place in this case via the local network LAN

3) You want to use PaperOffice on 2 different PCs in the network and use an external, not supplied by us mySQL database, which is outside of your office.

Conclusion: You need 2 licenses and note that the external MySQL database complies with all PaperOffice requirements.

Networking is via a WAN, via an internet connection. Please note that the internet connection has to be fast (from 50 Mbit / s)


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How to install the PaperOffice database?

Article ID: #RPOHD552

The installation of the PaperOffice 2018 database is very easy. Once PaperOffice Setup has been run and an account has been created, it must be assigned to a database, whether existing or new. This mask appears:

Select "Restore PaperOffice Backup" if you have already installed the PaperOffice 2018 database, have backed up, and now want to read it.

In case, if you want to use the database on an external MySQL server or if you want to use a drive other than "C", click on "Set up PaperOffice Database Now (Custom)" and follow the steps already in the youtube video https: //youtu.be/TheNTqKhSTg were described.

For all those who would like to start immediately and install the database on drive "C", we recommend the express device.





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I would like to upgrade from PaperOffice One to PaperOffice Team. Does PaperOffice need to be reinstalled?

Article ID: #RPOHD12052

Nein, PaperOffice passt die eigene Systemstruktur gemäß der Anzahl der eingesetzten Lizenzen an. Nach einem Programm-Neustart steht der Leistungsumfang von PaperOffice Team zur Verfügung.


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How does external access work from a mobile device like phone or tablet?

Article ID: #RPOHD22172

To access externally you need another installation on the "external" device. At the moment this is only possible on Windows 10 based devices like Microsoft Surface. However, a connection to the German PaperOffice Cloud in Cologne via App will be realized by the fall and then integrated into PaperOffice for free, as usual.


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Search function

Does the search also go to the manually added notes or can you search for them as well?

Article ID: #RPOHD22080

Yes, PaperOffice searches through the keyword search for all notes added to a document, as well as all general notes that have not been assigned to a document.


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Supported platforms, technical requirements and hardware compatibility
Support Recommendations and releases
Operating systems
Released under: Windows® 10 x64 (64bit), Microsoft® Office® 2013-2016. Recommended: Windows® 10 x64 (64bit). The use of different components is possible, but may lead to technical limitations. PaperOffice required for proper operation of local administrator rights. Verify Operating System independent through a test installation if all functions meet your requirements, because due to lack of update / system support can be no official release.
Display
Required: 1280 x 768, Recommended: 1920 x 1080 or more. Mobile devices - Required: 960 x 640, Recommended: 1280 x 720 or more.
Hardware
Required: 4GB memory, processor performance Intel i5 (or equivalent), internet connection (downstream at least 10Mbit, upstream at 1Mbit). Recommended: as before, but 8GB RAM, Intel i7 (or equivalent), installation and database on SSD, internet connection (downstream at least 16 Mbit, upstream synchronous or at least 5 Mbit)
Network (optional)
Required: Standard TCP / IP network 100Mbit. Recommended: Standard TCP / IP network 1Gbit. For RSPS (Secure Personal Server) or server remote networking Server connection with min. 50Mbit synchronous, client connection with min. 20Mbit downstream, 1Mbit upstream.
Database
Required: at least 1GB MB of free space. Recommended: at least 10GB MB free disk space.
Printer / Scanner (optional)
For applications purposes with little paper volume: commercial flatbed or sheet-fed scanner using WIA or TWAIN interface, inkjet or laser printer. For applications with medium volume of paper: Powerful feed scanner with ADF (automatic document feeder) with WIA or TWAIN interface, laser printers. For applications with a high volume of paper: Big combo devices such as Konica Minolta BizHub series with WIA or TWAIN interface or Scan2file function.
Licensing
You can install PaperOffice on any number of devices. For single-user use you need PaperOffice One, but if you use more than one user at a time, you need PaperOffice One. A PaperOffice account can only ever be logged on to the database once. You can disconnect and reconnect a database as often as you like. To work with multiple databases, each database requires a separate PaperOffice account or 96-hour cooldown.
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