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The PaperOffice HelpDesk is the collected knowledge base for PaperOffice and provides around-the-clock technical assistance, questions and related answers. The basic idea behind this is that questions and solutions are made accessible to all users. If you miss something specific in HelpDesk, the entire PaperOffice team will be happy to hear your proposals.
The PaperOffice HelpDesk DOES NOT replace specific IT knowledge, such as: the operation of SQL databases. For complex tasks or technical questions, you should contact PaperOffice Support or your IT partner if in doubt. All information in HelpDesk is given without guarantee and does not replace IT-technical advice and execution.
HelpDesk by categories
Last updated on 19.11.2019

Quantity

If I want to use PaperOffice on a PC, which license do I need?

Article ID: #RPOHD22356

If you want to use PaperOffice alone, NOT on the network, and install it on your PC, you will need the PaperOffice ONE license (PaperOffice One or PaperOffice One Plus, depending on the functionalities). The database will be installed on the same PC.

Conclusion: need the PaperOffice ONE license (PaperOffice One or PaperOffice One Plus, depending on the functionalities)


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If I want to use PaperOffice on multiple PCs on the network, how many licenses do I need?

Article ID: #RPOHD13708

In PaperOffice the license model in the network is regulated as follows: If you would like to install PaperOffice on 3 PCs but do not use it at the same time or if only one user account would be sufficient, you need one license PaperOffice Team. It can be installed on 3 different PCs, but does not allow simultaneous user access.

If PaperOffice needs to be installed on more than 3 PCs or multiple users need to work in the network at the same time, you will need a license per user account.

Example: 1 user account = 1 license PaperOffice Team, 2 user accounts = 2 licenses PaperOffice Team, 3 user accounts = 3 licenses PaperOffice Team.


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Costs

Where can I find the cost overview?

Article ID: #RPOHD24932

The cost overview can be found under Price and cost overview


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Where is the difference between "Buy" and "Subscribe"

Article ID: #RPOHD25024

This license type has a lifetime validity and contains by default the Update and Support Packet (USP), which is only valid for the purchased version.
This means, that after the one-time license purchase no additional costs are incurred and all updates for the purchased version are automatically included.

This means, that the subscription costs are incurred every month, but the subscription can always be terminated at the end of the month. In addition, during the subscription period you will receive not only all updates for the current version, but also the latest PaperOffice program versions after the release for free via the automatic update function.


The Buy and Subscribe Overview can be found at Price and cost overview


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What do I have to consider in the subscription version, can I access data after it expires?

Article ID: #RPOHD27140

No, you need an active subscription version to start PaperOffice.
If you no longer want to use PaperOffice, we recommend that you export your data before the end of the subscription version.


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Do I have to purchase a purchase version after completing the subscription version to access my data?

Article ID: #RPOHD27232

The decision is up to you: you can extend the subscription version or purchase a purchase version.
Therefore, if you do not want to renew the subscription version and no longer want to use PaperOffice, we recommend that you export your data shortly before the subscription version expires.


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Are there special discounts for students, teachers and lecturers?

Article ID: #RPOHD11592

Yes, please send the following data for our sale

  • Appropriate written evidence of authority
  • desired edition and license number
  • Use for personal use, training or education research purposes


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Are there special discounts for pensioners or the severely disabled?

Article ID: #RPOHD11500

Generally not, but you can contact us directly with our written proof as well as how / why you want to use PaperOffice.


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Versions

How is the licensing of PaperOffice generally structured?

Article ID: #RPOHD24840

PaperOffice One and One Plus program licenses are valid for one user account, one database, and installation on a single PC.
To use PaperOffice in the network, NAS or your own server, you need the version PaperOffice Team.
The database server itself does not need its own license.
PaperOffice can be reinstalled any number of times on the licensed PC.
If you want to work with several databases, you need a separate PaperOffice user account for each database. Otherwise, you can change the database every 96 hours. A PaperOffice Team license allows installation on up to 3 PCs, but only 1 user account. For the installation on more than 3 PCs or for the simultaneous work of several users in the network, you will need one PaperOffice Team license per user account.
Example:
PaperOffice as single-user version and local database storage = 1 license PaperOffice One or One Plus
PaperOffice with installation on up to 3 PCs and 1 user account as well as database storage on NAS (such as QNAP) = 1 license PaperOffice Team
PaperOffice in the network and database storage on NAS (such as QNAP) with 5 user accounts = 5 pieces of PaperOffice Team


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Which version (license) do I need to work in the network?

Article ID: #RPOHD25208

You need a license of the PaperOffice Team version.
Depending on the number of workplaces, the corresponding number of licenses must be purchased. Example: You want to access your local database with 5 users = you need 5 x PaperOffice Team.


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Do I always have to use or purchase the latest version?

Article ID: #RPOHD27324

No, you do not have to purchase the latest version and can use your acquired PaperOffice at no extra cost.
Please note that the updates included in the USP are always valid only for the current version. This means that you will NOT receive updates for an outdated version.
Please note in addition that the database compatibility is guaranteed only to the previous version, e.g. an update from version 2019 to version 2020 would be possible as the database structure is automatically adjusted to the changes.
In a cross update (for example 2015 and 2019) an automated data transfer is not guaranteed. In such a case, contact support to consider manual data migration (paid service).


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I want to use an existing PaperOffice license on a new PC, how can I do that?

Article ID: #RPOHD27784

The PaperOffice Program License is always bound to the PaperOffice User Account with which you have redeemed the Download Code. In principle, you install PaperOffice on the new device and log in as usual with your PaperOffice user account. PaperOffice automatically transfers the license from the existing device to the new one, so you do not have to set it up.
If you receive a message that the license is already in use on another device, please contact PaperOffice Support to reset the hardware assignment.


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Why I can not redeem my download code?

Article ID: #RPOHD28152

Once a download code is activated, the included license will be added to the user account that redeemed the download code. This means that this user account now has the purchased license.


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Where is the difference between a single user and a network license? Which ones do I need?

Article ID: #RPOHD23644

A single user program license:
- Is only valid for 1 pc - Can only be connected to 1 user account (PaperOffice account) - Is only valid for 1 database
You need: Either the PaperOffice ONE or PaperOffice ONE PLUS (depending on the desired program scope)

A Network Program License:
If you want to use your own NAS (like QNAP or Synology) as a database
or want to work in the network.
A server or NAS device that uses the database does NOT need a program license.

The distinction is:
If you want to install PaperOffice on up to 3 PCs but need only one user account (private use) you need 1 license of PaperOffice Team.
If PaperOffice should be used on more than 3 PCs and more than one user account is required for the work, then you must acquire 1 PaperOffice Team license per workstation (user account).
Example: You have 5 workstations and a NAS device or server on which the database is used.
You need: 5 software licenses from PaperOffice TEAM.


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I would like to upgrade from PaperOffice One to PaperOffice Team. Does PaperOffice need to be reinstalled?

Article ID: #RPOHD12052

Nein, PaperOffice passt die eigene Systemstruktur gemäß der Anzahl der eingesetzten Lizenzen an. Nach einem Programm-Neustart steht der Leistungsumfang von PaperOffice Team zur Verfügung.


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What should I consider if I want to use PaperOffice on the network (PaperOffice Team)?

Article ID: #RPOHD22264

There are 3 scenarios:

1) You want to use the PaperOffice database on the network without having to install a separate MySQL database server or install your database on a NAS. In this scenario, note that PaperOffice is running on the PC that is to act as the database server and that a user is always LOGGED ON.

For each user you need one PaperOffice user account and one database which all users can share.

Conclusion: You need 3 licenses

2) You are using PaperOffice on 2 different PCs, but you want to use a shared database, which is independent of both PC's and available all the time. For this you need a stand-alone MySQL server, which is installed on a PC or server, which is always available.

Networking is done in this case over the local network LAN

3) You want to use PaperOffice on 2 different PCs in the network and use an external, not supplied by us mySQL database, which is outside of your office.

Conclusion: You need 2 licenses and note that the external MySQL database complies with all PaperOffice requirements.

Networking over a WAN over an Internet connection. Please note that the internet connection must be fast.


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Use with NAS

Which version do I need if I want to use the database on a NAS?

Article ID: #RPOHD28796

You need a network program license (PaperOffice Team).

A network program license:

Can be connected to the number of PCs, user accounts, databases that you purchase.

A server or NAS device on which the database is used requires NO program license. Example: You have 5 workstations and a NAS device or server on which the database should be used.

You need: 5 software licenses of PaperOffice TEAM.


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Trial version

Can my trial license be extended?

Article ID: #RPOHD11132

Yes, but only PaperOffice Team licenses.
Contact our sales team.


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Supported platforms, technical requirements and hardware compatibility
Support Recommendations and releases
Operating systems
Released under: Windows® 10 x64 (64bit), Microsoft® Office® 2013-2016, Microsoft® Office® 365. Recommended: Windows® 10 x64 (64bit). The use of different components is possible, but may lead to technical limitations. PaperOffice required for proper operation of local administrator rights. Verify Operating System independent through a test installation if all functions meet your requirements, because due to lack of update / system support can be no official release.
Display
Required: 1280 x 768, Recommended: 1920 x 1080 or more. Mobile devices - Required: 960 x 640, Recommended: 1280 x 720 or more.
Hardware
Required: 4GB memory, processor performance Intel i5 of the new generation (or equivalent), internet connection (downstream at least 10Mbit, upstream at 1Mbit). Internet connection is not required for productive operation, only for downloading the setup package, creating the user account, database creation and adding the device. Recommended: as before, but 8GB RAM, Intel i7 (or equivalent), installation and database on SSD, internet connection (downstream at least 16 Mbit, upstream synchronous or at least 5 Mbit)
Network (optional)
Required: Standard TCP / IP network 100Mbit. Recommended: Standard TCP / IP network 1Gbit. For RSPS (Secure Personal Server) or server remote networking Server connection with min. 50Mbit synchronous, client connection with min. 20Mbit downstream, 1Mbit upstream.
Database
Required: at least 1GB MB of free space on local database storage. Recommended: Data storage on a NAS device (such as QNAP) with at least 10GB MB of free space.
Printer / Scanner (optional)
For applications purposes with little paper volume: commercial flatbed or sheet-fed scanner using WIA or TWAIN interface, inkjet or laser printer. For applications with medium volume of paper: Powerful feed scanner with ADF (automatic document feeder) with WIA or TWAIN interface, laser printers. For applications with a high volume of paper: Big combo devices such as Konica Minolta BizHub series with WIA or TWAIN interface or Scan2file function.
Licensing
PaperOffice One and One Plus program licenses are valid for one user account, one database, and installation on a single PC.
To use PaperOffice in the network, NAS or your own server, you need the version PaperOffice Team.
The database server itself does not need its own license.
PaperOffice can be reinstalled any number of times on the licensed PC.
If you want to work with several databases, you need a separate PaperOffice user account for each database. Otherwise, you can change the database every 96 hours. A PaperOffice Team license allows installation on up to 3 PCs, but only 1 user account. For the installation on more than 3 PCs or for the simultaneous work of several users in the network, you will need one PaperOffice Team license per user account.
Example:
PaperOffice as single-user version and local database storage = 1 license PaperOffice One or One Plus
PaperOffice with installation on up to 3 PCs and 1 user account as well as database storage on NAS (such as QNAP) = 1 license PaperOffice Team
PaperOffice in the network and database storage on NAS (such as QNAP) with 5 user accounts = 5 pieces of PaperOffice Team
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