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The PaperOffice HelpDesk is the collected knowledge base for PaperOffice and provides around-the-clock technical assistance, questions and related answers. The basic idea behind this is that questions and solutions are made accessible to all users. If you miss something specific in HelpDesk, the entire PaperOffice team will be happy to hear your proposals.
The PaperOffice HelpDesk DOES NOT replace specific IT knowledge, such as: the operation of SQL databases. For complex tasks or technical questions, you should contact PaperOffice Support or your IT partner if in doubt. All information in HelpDesk is given without guarantee and does not replace IT-technical advice and execution.
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Last updated on 07.12.2019
Article ID: #RPOHD22816
How can I set a proxy server in PaperOffice?
PaperOffice only supports transparent proxy servers.

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Beginner

General questions about PaperOffice

Installation

Import emails directly from Outlook

Article ID: #RPOHD3864

The version PaperOffice 2014 Stealth supports the direct import of email from Outlook 2007 and 2010 supported (2003 not officially).

Not only the email is imported directly into PaperOffice, but also all existing email attachments are automatically extracted, imported as individual objects into the document folder and tagged for full-text search.

To transfer one or more emails directly from Outlook, highlight it and click on the button "PaperOffice":

After the transfer the complete document folders are available in your PaperOffice clipboard.


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Beginner

The submit button "PaperOffice" is missing in Outlook, Word or Excel

Article ID: #RPOHD3956

Please note that the submission button "Submit to PaperOffice" is only available in Outlook, Word or Excel for the current PaperOffice 2019 version.
If the Office add-ins were not installed or removed by Windows, you can reinstall them as follows:
1. Close Outlook, Word and Excel. Also make sure that no hidden Office process is active (Task Manager)
2. Run the following file: C: /PaperOffice/bin/com.paperoffice.addinsetup.application
3. Click on "Register"
4. After successful registration start Outlook and check if the transfer button is available.


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Operation and handling

License model

Knowledge

Problem solutions

Update and Support Package (USP)

Automation

Workflows

Can user rights also be set individually for different database areas?

Article ID: #RPOHD20240

Individual user rights can be defined within the groups, these groups can only be created and changed by the administrator.

Log in with the administrator's username.

1. Now click on the "Settings" icon or on the user name.

2. Select "User groups."

3. Click on "Edit groups" (The entry Admin is already predefined and can not be changed).

4. Create a new entry and enter a name for the user group. After the group has been created, click "X" to exit the management module.

5. Your new group has been created, click on it and now you can assign different rights, like:

- Right document properties

- Right documents and original files

- Right Settings

Customize. Save your changes.

6. To assign newly created user groups with the predefined rights to your existing users, you must go to "Users", select a user and click on "Edit selected user", select now the user group in the Access rights area.


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How do I create user groups?

Article ID: #RPOHD20332

1. Now click on the "Settings" icon or on the user name.

2. Select "User groups."

3. Click on "Edit groups" (The entry Admin is already predefined and can not be changed).

4. Create a new entry and enter a name for the user group. After the group has been created, click "X" to exit the management module.

5. Your new group has been created, click on it and now you can assign different rights, like:

- Right document properties

- Right documents and original files

- Right Settings

Customize. Save your changes.

6. To assign newly created user groups with the predefined rights to your existing users, you must go to "Users", select a user and click on "Edit selected user", select now the user group in the Access rights area.


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How do I add new users?

Article ID: #RPOHD5152

New users (only available on PaperOffice Team) can be added by creating new PaperOffice user accounts and connecting them to the existing database.

1.Create a new PaperOffice user account by clicking on the appropriate button and entering the required data for your user account in the next step.

2.After the PaperOffice user account has been created, select "Options" and "Continue and manage database connection".

Then select the appropriate path to the existing database. PaperOffice automatically detects that new users want to log in to the database, checks whether your license limitation allows it and adds it to the network.

User groups can later be edited by the administrator after all users have logged in to the database. This completes the process.


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General information about the user administration

Article ID: #RPOHD5244

Central user administration gives you an overview of all user data and their release levels.
The user management in PaperOffice offers numerous functions for the administration of complex user structures within your network with different rights and assignment of release levels.
You can also create individual groups and determine who has access to what and where. Thus, users who do not conform to the access level can not see the folders or documents.


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How to manage already created users?

Article ID: #RPOHD5336

The central user management always takes place for each PaperOffice database. All users connected to one common database are listed in the user management:

User accounts can be edited in the user management by setting individual approval levels, user groups, departments and changing the first name and last name. All users who do not match the assigned level will not see the folder and/or documents.

Password and email changes for each user are made in the login screen, and cannot be changed in the user management due to various privacy requirements.


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How can I change an existing password for the user?

Article ID: #RPOHD5428

For each PaperOffice account creation, the user must enter their individual password. This password can be subsequently changed in the login window.
With the respective user who wants to change his password, call the login window and click on "Change password or email address".

In the next step, click "OK" in the confirmation window. Now enter the security code that has been sent to the user email address to ensure user verification.

Now enter the new password and repeat it in the next step. Optionally, you can also change the email address in the next step. If you do not want to change it, simply confirm your existing email address by clicking on "OK".

After the change is confirmed as successful, PaperOffice exits and restarts automatically.


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How can I change the user photo?

Article ID: #RPOHD5612

The profile picture of the user can be changed very easily by calling up the user settings in the upper right corner or by click on the Settings icon.

Then select the "Users" section. Mark now the user in the list for whom you want to save another user profile picture. Then click on "Edit selected user".

Now move your mouse over the profile picture and click on it to edit it. Then select the appropriate profile picture and save your changes.


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Supported platforms, technical requirements and hardware compatibility
Support Recommendations and releases
Operating systems
Released under: Windows® 10 x64 (64bit), Microsoft® Office® 2013-2016, Microsoft® Office® 365. Recommended: Windows® 10 x64 (64bit). The use of different components is possible, but may lead to technical limitations. PaperOffice required for proper operation of local administrator rights. Verify Operating System independent through a test installation if all functions meet your requirements, because due to lack of update / system support can be no official release.
Display
Required: 1280 x 768, Recommended: 1920 x 1080 or more. Mobile devices - Required: 960 x 640, Recommended: 1280 x 720 or more.
Hardware
Required: 4GB memory, processor performance Intel i5 of the new generation (or equivalent), internet connection (downstream at least 10Mbit, upstream at 1Mbit). Internet connection is not required for productive operation, only for downloading the setup package, creating the user account, database creation and adding the device. Recommended: as before, but 8GB RAM, Intel i7 (or equivalent), installation and database on SSD, internet connection (downstream at least 16 Mbit, upstream synchronous or at least 5 Mbit)
Network (optional)
Required: Standard TCP / IP network 100Mbit. Recommended: Standard TCP / IP network 1Gbit. For RSPS (Secure Personal Server) or server remote networking Server connection with min. 50Mbit synchronous, client connection with min. 20Mbit downstream, 1Mbit upstream.
Database
Required: at least 1GB MB of free space on local database storage. Recommended: Data storage on a NAS device (such as QNAP) with at least 10GB MB of free space.
Printer / Scanner (optional)
For applications purposes with little paper volume: commercial flatbed or sheet-fed scanner using WIA or TWAIN interface, inkjet or laser printer. For applications with medium volume of paper: Powerful feed scanner with ADF (automatic document feeder) with WIA or TWAIN interface, laser printers. For applications with a high volume of paper: Big combo devices such as Konica Minolta BizHub series with WIA or TWAIN interface or Scan2file function.
Licensing
PaperOffice One and One Plus program licenses are valid for one user account, one database, and installation on a single PC.
To use PaperOffice in the network, NAS or your own server, you need the version PaperOffice Team.
The database server itself does not need its own license.
PaperOffice can be reinstalled any number of times on the licensed PC.
If you want to work with several databases, you need a separate PaperOffice user account for each database. Otherwise, you can change the database every 96 hours. A PaperOffice Team license allows installation on up to 3 PCs, but only 1 user account. For the installation on more than 3 PCs or for the simultaneous work of several users in the network, you will need one PaperOffice Team license per user account.
Example:
PaperOffice as single-user version and local database storage = 1 license PaperOffice One or One Plus
PaperOffice with installation on up to 3 PCs and 1 user account as well as database storage on NAS (such as QNAP) = 1 license PaperOffice Team
PaperOffice in the network and database storage on NAS (such as QNAP) with 5 user accounts = 5 pieces of PaperOffice Team
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