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Overview of all support types

With PaperOffice, you're guaranteed the best support in the world - before and after you buy.

You can scale all support services according to your needs, and to help you find out what suits you best, every new license automatically includes 6 months of PaperOffice PLUS.

Makes your life easier

PaperOffice centralizes all your information into your new digital office. Guaranteed highly secure without cloud, lightning fast with its own search engine, intelligent with built-in AI processing and easily integrated into any environment.

All in one software

With over 740 built-in functions, API and OnlineServices, PaperOffice will solve any task you require, integrate seamlessly into your working environment and always be at your side. No one offers you so much without any add-on modules in one software.

A true time saver

Never search again, never wait again, never depend on others again. With PaperOffice you save an incredible amount of time and money, work completely location-independent if you wish and concentrate on the really important things.

Overview of all support options


PaperOffice has world's best and most scalable support options already included from the moment of purchase.

All from one source: Help and technical support also for third-party software / IT / hardware / software (Microsoft Office, etc.) through PaperOffice SLA.

Without an active support type

PaperOffice

PLUS

PaperOffice

SLA

Brief description

Without an active support type

PaperOffice PLUS

Never buy PaperOffice again or incur support costs.
Provides you with all available updates and new full versions. Also includes in-person support and WebServices.

PaperOffice SLA

In case PaperOffice PLUS is no longer sufficient
Comes into effect when all PaperOffice PLUS inclusive contingents are exhausted or you have individual requests / response times.

Monthly costs

You can find all prices and services in detail directly in the official PaperOffice Shop

Without an active support type

PaperOffice PLUS

19,96 Euro
From 5 Licenses
17,96 Euro
From 11 Licenses
15,97 Euro
From 25 Licenses
13,97 Euro
From 100 Licenses
11,98 Euro
per license with annual billing

PaperOffice SLA

from 24,00 Euro

monthly Basic fee plus services

Requirements

Without an active support type

PaperOffice license from version 2018

PaperOffice PLUS

Can be activated at any time as long as license is not older than 1 year.

PaperOffice SLA

Requires active PaperOffice PLUS
Builds on PaperOffice PLUS.

PaperOffice HelpDesk

Unlimited access to HelpDesk and ability to submit your own suggestions for new or improved content.

Without an active support type

PaperOffice PLUS

PaperOffice SLA

PaperOffice video tutorials

Unlimited access to the PaperOffice YouTube channel and possibility to submit your own suggestions for new or improved content.

Without an active support type

PaperOffice PLUS

PaperOffice SLA

AI and PIA Updates

Weekly

Dynamic updates are performed automatically when an Internet connection is available

Without an active support type

PaperOffice PLUS

PaperOffice SLA

Release Updates

Monthly

Includes important system updates, new features, new modules and bug fixes

Without an active support type

Ausnahme:
PaperOffice HOME

PaperOffice PLUS

PaperOffice SLA

Version Updates

Annual

Includes the latest core component and frameworks and program base for all release updates for the year

Without an active support type

Ausnahme:
PaperOffice HOME

PaperOffice PLUS

PaperOffice SLA

PaperOffice emergency hotline

Free monthly quota

Includes support by phone and Teamviewer from the PaperOffice support team.
Per license 1 support unit per month.

Without an active support type

PaperOffice PLUS

Monday-Friday 12:00am-4:00pm

PaperOffice SLA

Monday-Sunday 8:00am-9:00pm
Depending on service level, additional inclusive contingent.

Personal support

Contains the agreement for freely selectable support appointments via the PaperOffice website

Without an active support type

PaperOffice PLUS

PaperOffice SLA

Personal contact person

Includes fixed assignment of a PaperOffice support representative including direct phone extension

Without an active support type

PaperOffice PLUS

PaperOffice SLA

PaperOffice OnlineServices

Free monthly quota

Includes increased per-license quotas for DropPage and DropMail and prioritized processing on PaperOffice Network

Without an active support type

PaperOffice PLUS

PaperOffice SLA

PaperOffice Mobile

Available from quarter 03/2022

Includes usage licenses for mobile access to PaperOffice database from cell phone and tablet

Without an active support type

PaperOffice PLUS

PaperOffice SLA

PaperOffice Webclient

Available from quarter 03/2022

Includes usage licenses for access to PaperOffice database from web browser (Edge,Chrome)

Without an active support type

PaperOffice PLUS

PaperOffice SLA

Support for third-party software

Help and technical support also for third-party software / IT / hardware / software (Microsoft Office, etc.)

Without an active support type

PaperOffice PLUS

PaperOffice SLA

Guaranteed response times

Ensures that your request will be responded within a certain time.

Without an active support type

PaperOffice PLUS

PaperOffice SLA

Within 4 or 8 hours
Depending on the service level

Access to PaperOffice Supporter

Training, coaching, technical questions, system setup, optimization, operation, etc.

Without an active support type

PaperOffice PLUS

PaperOffice SLA

from 29,25 Euro to 39,00 Euro
per 15min (support unit)
Depending on the service level

Access to senior consultants

Process realization, workflow optimization, system planning, integration into business processes, etc.

Without an active support type

PaperOffice PLUS

PaperOffice SLA

from 81,00 Euro to 108,00 Euro
per 30min (consultant unit)
Depending on service level

Access to senior developers

Customizing, interfaces, individual adaptations, additional modules, creating third-party software, etc.

Without an active support type

PaperOffice PLUS

PaperOffice SLA

from 207 Euro to 276,00 Euro
per 60min (developer unit)
Depending on service level

Without an active support type

PaperOffice PLUS

PaperOffice SLA

PaperOffice has free support services


PROGRAM SCREENSHOTS


Program interface
AI-based document recognition
Advanced search and filters

VIDEOS


Automation through AI document recognition
Explains the program interface and basic operation
Legally compliant document entry
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* Use of PaperOffice®, PaperOffice® API, PaperOffice® Online API or PaperOffice® components in third-party software

PaperOffice is a professional product / solution / ecosystem, which is primarily aimed at commercial users with more than 3 to 80 workstations.
PaperOffice can also be used privately and with fewer workstations without any problems if it corresponds to your price-performance ratio. To use PaperOffice on more than 80 workstations, PaperOffice CUSTOM should be used. We recommend, especially for professional use, to keep PaperOffice PLUS active at all times, which is associated with additional costs. Due to external influences, such as Windows updates, updates of other installed software, which system components change, etc., without an active PaperOffice PLUS, no guarantee is given for perfect function. Each PaperOffice license includes PaperOffice PLUS for 6 months, this is not automatically extended by PaperOffice and can, optionally, be booked after it has expired. All licenses purchased in the PaperOffice online shop have a 30-day right of withdrawal, i.e. you can withdraw from the purchase at any time as long as no payment has been made and the license has thus been activated and no services have yet been used. Time quotas for advice, presentation and support without active PaperOffice PLUS are limited in time and are decided by the PaperOffice team individually and based on experience.
PaperOffice delivers online license orders risk-free without prepayment on open account and does not charge VAT.
© Copyright 2002-2021 PaperOffice Limited Europe, All rights reserved
PaperOffice®, PaperOffice Paperless Office®, PaperOffice Digital Office® and the PaperOffice logo are registered trademarks of PaperOffice Limited Europe in Europe and/or other countries