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Overview of all support types

With PaperOffice, you're guaranteed the best support in the world - before and after you buy.

You can scale all support services according to your needs, and to help you find out what suits you best, every new license automatically includes PaperOffice PLUS (except Free).

Makes your life easier

PaperOffice centralizes all your information into your new digital office. Guaranteed highly secure without cloud, lightning fast with its own search engine, intelligent with built-in AI processing and easily integrated into any environment.

All in one software

With over 740 built-in functions, API and OnlineServices, PaperOffice will solve any task you require, integrate seamlessly into your working environment and always be at your side. No one offers you so much without any add-on modules in one software.

A true time saver

Never search again, never wait again, never depend on others again. With PaperOffice you save an incredible amount of time and money, work completely location-independent if you wish and concentrate on the really important things.

Overview of all support options


PaperOffice has world's best and most scalable support options already included from the moment of purchase.

All from one source: Help and technical support also for third-party software / IT / hardware / software (Microsoft Office, etc.) through PaperOffice SLA.

 

PaperOffice

PLUS

For PaperOffice HOME

PaperOffice

PLUS

For PaperOffice TEAM

PaperOffice

SLA

For PaperOffice TEAM

Brief description

Without an active support type

PLUS extension for HOME
All monthly interim updates
All annual new versions
PaperOffice OnlineServices
1 support case per quarter via telephone and Teamviewer

PaperOffice PLUS

PLUS extension for TEAM
All monthly interim updates
All annual new versions
PaperOffice OnlineServices
1 support case per quarter via telephone and Teamviewer

PaperOffice SLA

SLA extension for TEAM PLUS
Extension to PaperOffice Support
Guaranteed response times
3rd party support
SLA service agreement for unlimited support and training

Monthly costs

You can find all prices and services in detail directly in the official PaperOffice Shop

Without an active support type

Unit price per license

    With annual billing

    With monthly billing

    Annual term

    PaperOffice PLUS

    Unit price per license

      With annual billing

      With monthly billing

      Annual term

      PaperOffice SLA

      Total price per company

        With annual billing

        With monthly billing

        Annual term

        monthly basic fee plus services
        Applies to the entire database with an unlimited number of user accounts

        Requirements

        Without an active support type

        Can be activated at any time as long as license is not older than 1 year.

        PaperOffice PLUS

        Can be activated at any time as long as license is not older than 1 year.

        PaperOffice SLA

        Requires active PaperOffice PLUS
        Builds on PaperOffice PLUS.

        PaperOffice HelpDesk

        Unlimited access to HelpDesk and ability to submit your own suggestions for new or improved content.

        Without an active support type

        PaperOffice PLUS

        PaperOffice SLA

        PaperOffice video tutorials

        Unlimited access to the PaperOffice YouTube channel and possibility to submit your own suggestions for new or improved content.

        Without an active support type

        PaperOffice PLUS

        PaperOffice SLA

        AI and PIA Updates

        Weekly

        Dynamic updates are performed automatically when an Internet connection is available

        Without an active support type

        PaperOffice PLUS

        PaperOffice SLA

        Release Updates

        Monthly

        Includes important system updates, new features, new modules and bug fixes

        Without an active support type

        PaperOffice PLUS

        PaperOffice SLA

        Version Updates

        Annual

        Includes the latest core component and frameworks and program base for all release updates for the year

        Without an active support type

        PaperOffice PLUS

        PaperOffice SLA

        Personal support

        Includes support by phone and Teamviewer from the PaperOffice support team

        Without an active support type

        Monday-Friday 12:00am-4:00pm

        Every quarter 1 free support unit (15min) per PaperOffice license

        Online support booking at the desired date at paperoffice.com

        PaperOffice PLUS

        Monday-Friday 12:00am-4:00pm

        Every month 1 free support unit (15min) per PaperOffice license

        Online support booking at the desired date at paperoffice.com

        PaperOffice SLA

        Monday-Sunday 8:00am-9:00pm
        Depending on service level, additional inclusive contingent.

        Unlimited support services also for third-party software

        Direct support without prior appointment

        Personal contact person

        Includes fixed assignment of a PaperOffice support representative including direct phone extension

        Without an active support type

        PaperOffice PLUS

        PaperOffice SLA

        PaperOffice OnlineServices

        Free monthly quota

        Includes increased per-license quotas for DropPage and DropMail and prioritized processing on PaperOffice Network

        Without an active support type

        PaperOffice PLUS

        PaperOffice SLA

        PaperOffice Mobile

        Available from quarter 03/2022

        Includes usage licenses for mobile access to PaperOffice database from cell phone and tablet

        Without an active support type

        PaperOffice PLUS

        PaperOffice SLA

        PaperOffice Webclient

        Available from quarter 03/2022

        Includes usage licenses for access to PaperOffice database from web browser (Edge,Chrome)

        Without an active support type

        PaperOffice PLUS

        PaperOffice SLA

        Support for third-party software

        Help and technical support also for third-party software / IT / hardware / software (Microsoft Office, etc.)

        Without an active support type

        PaperOffice PLUS

        PaperOffice SLA

        Guaranteed response times

        Ensures that your request will be responded within a certain time.

        Without an active support type

        PaperOffice PLUS

        PaperOffice SLA

        Access to PaperOffice Supporter

        Training, coaching, technical questions, system setup, optimization, operation, etc.

        Without an active support type

        PaperOffice PLUS

        PaperOffice SLA

        Access to senior consultants

        Process realization, workflow optimization, system planning, integration into business processes, etc.

        Without an active support type

        PaperOffice PLUS

        PaperOffice SLA

        Access to senior developers

        Customizing, interfaces, individual adaptations, additional modules, creating third-party software, etc.

        Without an active support type

        PaperOffice PLUS

        PaperOffice SLA

        Without an active support type

        PaperOffice PLUS

        PaperOffice PLUS

        PaperOffice SLA

        PaperOffice has free support services


        PROGRAM SCREENSHOTS


        Program interface
        AI-based document recognition
        Advanced search and filters

        VIDEOS


        Automation through AI document recognition
        Explains the program interface and basic operation
        Legally compliant document entry

        Makes your life easier

        PaperOffice centralizes all your information into your new digital office. Guaranteed highly secure without cloud, lightning fast with its own search engine, intelligent with built-in AI processing and easily integrated into any environment.

        All in one software

        With over 740 built-in functions, API and OnlineServices, PaperOffice will solve any task you require, integrate seamlessly into your working environment and always be at your side. No one offers you so much without any add-on modules in one software.

        A true time saver

        Never search again, never wait again, never depend on others again. With PaperOffice you save an incredible amount of time and money, work completely location-independent if you wish and concentrate on the really important things.

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        * Use of PaperOffice®, PaperOffice® API, PaperOffice® Online API or PaperOffice® components in third-party software

        PaperOffice is a professional product / solution / ecosystem, which is primarily aimed at commercial users with more than 3 to 80 workstations.
        PaperOffice can also be used privately and with fewer workstations without any problems if it corresponds to your price-performance ratio. To use PaperOffice on more than 80 workstations, PaperOffice CUSTOM should be used. We recommend, especially for professional use, to keep PaperOffice PLUS active at all times, which is associated with additional costs. Due to external influences, such as Windows updates, updates of other installed software, which system components change, etc., without an active PaperOffice PLUS, no guarantee is given for perfect function. Each PaperOffice license includes PaperOffice PLUS for 6 months, this is not automatically extended by PaperOffice and can, optionally, be booked after it has expired. All licenses purchased in the PaperOffice online shop have a 30-day return policy, i.e. you can withdraw from the purchase at any time as long as no payment has been made and the license has thus been activated and no services have yet been used. Time quotas for advice, presentation and support without active PaperOffice PLUS are limited in time and are decided by the PaperOffice team individually and based on experience.
        PaperOffice delivers online license orders risk-free via PayPal.
        © Copyright 2002-2022 PaperOffice Limited Europe, All rights reserved
        PaperOffice®, PaperOffice Paperless Office®, PaperOffice Digital Office® and the PaperOffice logo are registered trademarks of PaperOffice Limited Europe in Europe and/or other countries