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PaperOffice SLA for scalable on-demand support

Access PaperOffice supporters, consultants and developers directly for the best possible service straight from the vendor - no matter what it is!

Together with our select PaperOffice partner network, we'll help you with anything, no matter what the software, no matter what the custom solution, and no matter where.

Makes your life easier

PaperOffice centralizes all your information into your new digital office. Guaranteed highly secure without cloud, lightning fast with its own search engine, intelligent with built-in AI processing and easily integrated into any environment.

All in one software

With over 740 built-in functions, API and OnlineServices, PaperOffice will solve any task you require, integrate seamlessly into your working environment and always be at your side. No one offers you so much without any add-on modules in one software.

A true time saver

Never search again, never wait again, never depend on others again. With PaperOffice you save an incredible amount of time and money, work completely location-independent if you wish and concentrate on the really important things.

PaperOffice SLA enhances your PaperOffice PLUS


Access PaperOffice resources as if it were your own IT department. Scalable, highly professional and reliable.

Tip: Activate PaperOffice SLA (Service Level Agreement) to ensure seamless service and operations after the PaperOffice PLS inclusive quota is exhausted.

Guaranteed response times

Define your own response times in the SLA, even on weekends or holidays. Special requests? Other support channels? Contact our team, there are no limits.

Help also for third-party software / IT

Our team is at your disposal, no matter what IT issues you may have. Together with our selected PaperOffice partner network you get the best support also on-site through our partners.

Discounted billing

Depending on your service level, you automatically receive a free included supporter contingent as well as discounted billing for services up to 25%. You need more? Contact our team.

PaperOffice SLA is your private outsourced IT support


Personal PaperOffice contact person

Personal PaperOffice contact person


Forget about tickets or support by email in sleep mode:
Arrange your support appointment directly online or by phone!

Only PaperOffice offers free support by phone and Teamviewer so that in case of a problem you will be helped immediately and in the best possible way. No call center. No office in India.



Support by phone and Teamviewer free of charge

Support by phone and Teamviewer free of charge


With the Teamviewer client already integrated in PaperOffice, you can tell the PaperOffice supporter your ID and password at the beginning of the call to avoid lengthy explanations.

Never again waste time with support tickets or email support:
Your personal contact person connects directly to your system during the phone call and helps you in the best possible way.

Only PaperOffice gives you fast support, coaching or training directly by phone and Teamviewer from the comfort of your office.


Support by phone and Teamviewer free of charge

Help and technical support also for third party software / IT / hardware

Help and technical support also for third party software / IT / hardware


Our team is guaranteed to help you, whether you have questions about third-party software, operating systems, Windows, Linux or web development.

Through our PaperOffice partner network we have IT companies all over the world and specialized for every IT field, in addition highly qualified and certified by PaperOffice.

PaperOffice works hand in hand with our partner network to provide you with the best IT experts you can find on the market.



Up to 25% savings on services through customized service levels

Up to 25% savings on services through customized service levels


With PaperOffice PLUS you not only have the ultimate comprehensive insurance for your PaperOffice but you also save a lot of money.

Compared to the individual prices for the included services, you save over 80% per license with better service and exclusive advance access to all release updates and new versions.

Only with PaperOffice PLUS you get a transparent TCO model, save with the services already included and maximize your productivity.


Up to 25% savings on services through customized service levels

With PaperOffice SLA there are no more limits in the IT world


PROGRAM SCREENSHOTS


Use directory monitoring with PIA
Directory monitoring for bulk imports
Recognition of document data

VIDEOS


Record document values and provide the variables
Define storage masks with PIA
Fast storage of documents with PIA
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* Use of PaperOffice®, PaperOffice® API, PaperOffice® Online API or PaperOffice® components in third-party software

PaperOffice is a professional product / solution / ecosystem, which is primarily aimed at commercial users with more than 3 to 80 workstations.
PaperOffice can also be used privately and with fewer workstations without any problems if it corresponds to your price-performance ratio. To use PaperOffice on more than 80 workstations, PaperOffice CUSTOM should be used. We recommend, especially for professional use, to keep PaperOffice PLUS active at all times, which is associated with additional costs. Due to external influences, such as Windows updates, updates of other installed software, which system components change, etc., without an active PaperOffice PLUS, no guarantee is given for perfect function. Each PaperOffice license includes PaperOffice PLUS for 6 months, this is not automatically extended by PaperOffice and can, optionally, be booked after it has expired. All licenses purchased in the PaperOffice online shop have a 30-day right of withdrawal, i.e. you can withdraw from the purchase at any time as long as no payment has been made and the license has thus been activated and no services have yet been used. Time quotas for advice, presentation and support without active PaperOffice PLUS are limited in time and are decided by the PaperOffice team individually and based on experience.
PaperOffice delivers online license orders risk-free without prepayment on open account and does not charge VAT.
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PaperOffice®, PaperOffice Paperless Office®, PaperOffice Digital Office® and the PaperOffice logo are registered trademarks of PaperOffice Limited Europe in Europe and/or other countries