Zur PaperOffice Startseite
Frequent questions
Technical Support
1| How can I activate PaperOffice PLUS?
Visit https://shop-en.paperoffice.com to activate PaperOffice PLUS or contact the PaperOffice support team directly on +44 20 39361675
2| We need support for something other than PaperOffice
You need PaperOffice SLA to get support by phone and Teamviewer for third party software or general IT questions about software / hardware / network.
3| We need on-site support.
Due to the current COVID19 restrictions, all support services are provided exclusively by phone and Teamviewer. If you still need someone on-site, please contact our team.
4| We do not want a supporter to connect to our system.
Our supporters will not be able to help you efficiently without accessing the Teamviewer. For data protection reasons, all sessions are archived according to GDPR and you can request a download link from the supporter immediately after the session.
5| We would like to receive personal support, but do not activate PaperOffice PLUS
It is possible that services are charged individually via SLA Level 1 conditions, provided that you have PaperOffice licenses (from version 2018) but no active PaperOffice PLUS. Please contact our team about this.
6| We require an NDA (non-disclosure agreement)
All topics, documents, information and data discussed with PaperOffice are anyway subject to the GDPR and highest internal confidentiality. We never share information with third parties except with our PaperOffice partners if you explicitly agree. Please contact our team if you still need a NDA.
7| We require a written response to our questions.
Written support via email or Skype is only available with an active PaperOffice SLA. Just get in touch with your direct contact person.
8| We want personal support but at no cost.
To get personal support you need PaperOffice PLUS. You can find more details under point 1|
Ask our team about the PaperOffice Influencer Program to get PaperOffice PLUS permanently for free.
9| We have already purchased and now need help
Each new license comes with PaperOffice PLUS for 6 months from purchase. Your personal contact will be happy to help you at any time. You have received these documents by email after purchase.
10| We do not receive automatic updates or new versions
You will receive all release updates and new versions automatically when PaperOffice PLUS is active. If the automatic update program does not update automatically, disconnect from the database, uninstall the current version and then install the latest version.
Technical Support

Please make a selection:

Your PaperOffice PLUS is active

Personal contact person

You will find the direct telephone extension of your personal contact in the daily briefing under "Program status, Help and Support"

Immediate support by phone and Teamviewer

Contact either your personal contact or the PaperOffice support team at +44 20 39361675

Before calling, start PaperOffice Teamviewer in the daily briefing under "Program status, Help and Support" or from https://tv.paperoffice.com

Have your user account and support documents ready and provide this data to the supporter on request together with the Teamviewer ID.

Submit appointment request

You can send in your proposed appointment and our support team will contact you by phone at the exact time. If the appointment is not possible you will receive a notification with an alternative date.

Markierte Felder müssen ausgefüllt werden

Your PaperOffice PLUS is not active or status unknown

Reactivate PaperOffice PLUS (Recommended)

You will only receive personal support with PaperOffice PLUS activated, so be sure to keep it activated at all times.

Contact your administrator if you want to know if PaperOffice is active.

PaperOffice HelpDesk

Find answers to your questions in the PaperOffice HelpDesk. If you can't find a solution in the HelpDesk, you can suggest a new topic to be added to the HelpDesk.

Please note that the HelpDesk does not provide support. Personal support is available only when PaperOffice PLUS is active.

Contact Us

We love to help you


<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>
<?php echo translate(2055);//PaperOffice Referenzkunden ?>

* Use of PaperOffice®, PaperOffice® API, PaperOffice® Online API or PaperOffice® components in third-party software

PaperOffice is a professional product / solution / ecosystem which is primarily aimed at commercial users with more than 3 up to 80 workstations.
PaperOffice can also be used privately without any problems and with fewer workstations if it corresponds to your price-performance ratio. To use PaperOffice on more than 80 workstations, PaperOffice CUSTOM should be used. We recommend keeping PaperOffice PLUS active, especially for professional use, which is associated with additional costs. Due to external influences such as Windows updates, updates of other installed software which change system components, etc., without an active PaperOffice PLUS no guarantee is given for perfect function. Each PaperOffice license includes PaperOffice PLUS for 6 months, this is not automatically extended by PaperOffice and can, optionally, be booked after it has expired. Time contingents for advice, presentation and support without active PaperOffice PLUS are limited in time and are decided by the PaperOffice team individually and based on experience.
PaperOffice delivers online license orders risk-free without prepayment on open account and does not charge VAT.
© Copyright 2002-2021 PaperOffice Limited Europe, All rights reserved
PaperOffice®, PaperOffice Paperless Office®, PaperOffice Digital Office® and the PaperOffice logo are registered trademarks of PaperOffice Limited Europe in Europe and/or other countries